FAQ's
Here are our FAQ’s. All the information you need should be here.
Notice to purchase cakes
6 days notice, although we advise a minimum of 2 weeks.
Cake payment/Securing your order
To order cakes via the website we accept Visa, Mastercard and Apple Pay.
Alternatively you can purchase a cake in store at our Cheltenham shop.
Can I pick up my cake?
Pick up for all cakes are from our Cheltenham shop any time between standard opening times. The address is Sisu Pancakes, 25 Clarence Parade, Cheltenham, GL503PA.
How do I store the cake?
Our cakes must be consumed within two days and kept refrigerated at all times.
Can I freeze my cake?
Although we always recommend you eat our cakes as soon as possible for freshness you can freeze our cakes for up to 14 days, but please ensure you defrost and thaw them correctly by placing them in the fridge and following a standard defrosting process.
How many people can each cake feed?
Size Guide (average amount):
6" serves 4-6 people
8" serves 6-10 people
10" serves 12-16 people
*Please note this is an average size guide. We advise going one size bigger if you like a larger slice of cake.
Can I travel a long distance with my cake?
Yes you can travel a long distance however this is to the customer’s discretion we are not liable for any damage to the cake once pick-up/delivery is complete. Our cakes have fresh cream in them therefore we recommend you always travel with them via a cool box at a chilled temperature of 5 degrees.