Delivery & Shipping Policy

Last updated: July 2026

At SISU Pancakes Ltd, our desserts are freshly made and carefully packaged to ensure they arrive in the best possible condition.

Delivery

Orders are prepared and dispatched using trusted delivery partners.

Delivery times and options will be displayed during checkout.

Please ensure someone is available to receive your order where possible.

Fresh Products

Our desserts are freshly made products and should be stored according to the instructions provided.

Once delivered, customers are responsible for storing products correctly.

Delivery Delays

While we work hard to ensure deliveries arrive on time, courier delays, weather conditions, seasonal demand and circumstances outside our control may occasionally affect delivery times.

Incorrect Delivery Information

Customers are responsible for ensuring delivery details are correct at checkout.

We cannot accept responsibility for failed deliveries caused by incorrect information provided by the customer.

Delivery Issues

If your order arrives damaged or there is an issue with your delivery, please contact us within 24 hours of receiving your order with:

• Your order number
• Details of the issue
• Photographs where applicable

We will review each case and work with you to find a suitable resolution.

Thank you for supporting SISU Pancakes Ltd.