Privacy Policy
Last updated: July 2026
At SISU Pancakes Ltd, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us, or interact with our brand.]
Information We Collect
We may collect the following information:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Payment information (processed securely through trusted payment providers)
- Website usage information through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Arrange delivery of your products.
- Contact you regarding your order.
- Provide customer support.
- Improve our website, products and services.
- Send marketing communications where you have provided consent.
- Prevent fraud and protect our business.
Payment Information
Payments are processed securely through Shopify and approved payment providers. SISU Pancakes Ltd does not store your full payment card details.
Marketing Communications
With your permission, we may send you updates about new products, launches, promotions and events.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us.
Sharing Your Information
We may share information with trusted third parties where necessary to operate our business, including:
- Shopify (website and ecommerce platform)
- Payment providers
- Delivery and courier partners
- Email marketing providers
- Website analytics providers
We only share information required to provide our services.
Your Rights
Under UK data protection law, you have rights including:
- Requesting access to your personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of your information where applicable.
- Objecting to certain processing.
- Withdrawing marketing consent.
To exercise these rights, please contact us at [email address].
Data Security
We take appropriate measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
Contact Us
If you have any questions about this Privacy Policy, please contact: