Refund & Fresh Food Policy
Last updated: July 2026
Due to the fresh nature of our products, we are unable to accept returns of food items.
Under UK consumer law, the usual cancellation rights do not apply to perishable goods that are liable to deteriorate or expire quickly.
Refunds
We will consider refunds or replacements where:
- Your order arrives damaged.
- Your order is incorrect.
- There is a genuine quality issue.
Please contact us within 24 hours of receiving your order with your order number and supporting photographs.
Cancellations
Because our desserts are freshly prepared specifically for orders, cancellations may not always be possible once production has started.
We cannot offer cancellation once the order has started production. We are happy to accommodate and move dates if possible and the business has availability.
Quality Guarantee
We take great pride in producing high-quality desserts. If you are unhappy with your order, please contact our team and we will always aim to resolve the issue fairly.
Contact: